![]() ![]() VPixx cannot pay these charges on behalf of the customer. The taxes on shipped goods will be determined by a customs agent, and charged by the shipping agent. If you are outside of Canada we cannot directly charge taxes on our products. These taxes will be included in your quote. If you are based in Canada, we will charge taxes that apply to your province or territory. If you have an extremely strict deadline (e.g., expiring funding), we recommend placing orders as early as feasible. We will do our best to accommodate your deadline. If you have a specific deadline by which you need our products, please notify a VPixx associate as soon as possible. However, once the order leaves our facility, we cannot predict or prevent delays due to shipping agents or customs. We will ship your order within 45 days of receipt of the purchase order. Unfortunately, we cannot guarantee a specific delivery date. Please allow for some additional time for shipping. Our official lead time is 45 days from when the purchase order is received, to when the item ships. Please contact us at for enquiries related to payment methods and payment terms. When your order ships, our team will contact you with tracking information and the invoice. Once the purchase order is received, we will provide a Sales Order Acknowledgment for you to approve and sign (see What is an SOA and why do I have to sign it?). If you would like to place an order, your institution will need to submit a purchase order referencing your quote. These quotes are valid for 90 days from issue and include the cost of shipment to your institution. ![]() If you’re not sure what specific tools you need, our team of experienced staff scientists will be happy to provide you with a tailored consultation, either by video/phone call or email. If you are interested in our products, you can contact our team via our contact portal ( ) or to obtain an official quote. Please contact us at and we will put you in touch with our distributors. If you are based in China, Taiwan, Korea, Japan or India, we work with distributors in these countries to facilitate import of our products. For sanctioned countries listed on the Global Affairs Canada website, please contact us at to determine your eligibility. We ship worldwide, including to the Americas, Europe, Australia and the Middle East. Please contact us at and we will put you in touch with the distributor for your region. Our offices and manufacturing facilities are located just outside of Montreal, Canada. Where is VPixx located? Do you have distribution facilities in my country? You can also find more details about our tools for research in our Application Guide, and in the User Manuals and Demos section of MyVPixx. The VPixx Online Classroom and Library (VOCAL) is a growing set of online projects and resources for vision scientists using our products. If you have specific questions related to your system, feel free to reach out to our team of trained vision scientists and support staff at None of these links are affiliate links they are simply products we have tested and verify work with our devices. Some of the answers below contain links to third-party products like adapters and switches. To navigate this page, use the table of contents in the side bar to navigate to a section, and then click on the question to toggle open the answer. The Hardware section include a few subcategories for device-specific questions. The sections below are divided into general topics: Sales, Hardware, Software and General Troubleshooting. ![]() This guide is a list of frequently asked questions related to our products, and answers to these questions. This file has been truncated.Questions can be sent to: Overview On 32 bit installations and Python2 it reverts to the older On 64 bits Python3 installations it provides access to theįunctions using the same compiled C code (available in python-psychtoolbox lib). The Keyboard class was new in PsychoPy 3.1 and replaces the older """To handle input from keyboard (supercedes event.getKeys) ![]() psychopy/psychopy/blob/master/psychopy/hardware/keyboard.py #!/usr/bin/env python So you won’t get an error in practice, but need to be aware that you would be getting less than optimal performance in that situation. Note that if you try to use the new Psychtoolbox-based Keyboard class but the Psychtoolbox module is not actually available, then the code will gracefully fall back to using the deprecated event module, and will log a warning for you. ![]()
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